
Alex plc is a machine bureaucracy.
Which of the following characteristics is the company most likely to exhibit?
Select ONE answer:
- The technostructure exerts a pull towards standardised processes
- The operating core exerts a pull towards standardised skills
- The middle line exerts a pull towards fragmentation
- The support staff exert a pull towards collaboration
Show your workings to arrive at your answer, and explain and justify your reasons:
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This multiple-choice question is suitable for Accounting KS5 classes.
The answer is 1
- Correct – Machine bureaucracy depends primarily on the standardisation of its operating work processes for co-ordination. Because of that the technostructure, which houses the analysts (technocrats) who do the standardising, emerges as the key part of the structure. When the operating core exerts a pull towards standardised skills (2), it is generally a professional bureaucracy. In a divisionalised structure, a good deal of power si delegated to market-based units in the middle line (3), whose efforts are coordinated by the standardisation of outputs through the extensive use of performance control systems.
- Not correct
- Not correct
- Not correct

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