Day: January 2, 2026

The following describes the processes which make up the sales system in operation at Big Staffie and Co.

For the process described below, select whether it represents a strength, a deficiency, a minor change or no change of the sales system.

• Customer queries are dealt with by reception staff.

Select ONE answer:

1. Deficiency
2. Minor Change
3. No Change
4. Strength

Show your workings to arrive at your answer, and explain and justify your reasons:

……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

This multiple-choice question is suitable for Accounting KS5 classes.

The answer is 1

1. Correct => This option is correct as the reception staff are unconnected with any of the departments with whom customers might have a query – ordering, warehouse or accounts.
2. Not correct
3. Not correct
4. Not correct

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