Which ONE of the following would be the least effective in adding value to a customer’s experience of an airline?
Select ONE answer only:
- Being able to reserve a seat
- Being able to book tickets online
- Offering flights to fewer destinations
- Offering flights to more destinations
- Being able to change your flight without additional financial penalties
State ONE way that a business could meet customer needs through providing high-quality products?
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This is multiple choice question is suitable for Business Studies KS4 classes.
The answer is 3 – This is a value-added destroying activity, the rest would add-value to a customer’s experience.

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